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How Tech Organizations are Embracing GenAI in 2024

GenAI, or Generative AI, is revolutionizing the way IT organizations operate and optimize their workflows. In this blog post, we'll explore some key insights from a recent report by Gartner, shedding light on how IT organizations are preparing for the transformative power of GenAI. Let's dive in!

Optimizing Internal Workflows with GenAI: According to the Gartner report, 86% of IT organizations are currently leveraging GenAI for resource automation. This includes deploying service desk chatbots, virtual coaching, and automated compliance reviews. Another significant area of usage is software development, with 76% of organizations utilizing GenAI for code generation, software lifecycle improvements, and tools like Microsoft Copilot. These applications are streamlining operations and enhancing productivity within IT departments. Harnessing GenAI for External/Commercial Use: The report also highlights the external/commercial use of GenAI by IT organizations. Among the surveyed companies, 65% are employing GenAI for customer service, leveraging chatbots, call forwarding automation, and providing solution suggestions. Personalized content is another area where GenAI is making an impact, with 60% of organizations using it to personalize customer interactions, suggest relevant products, and deliver targeted advertisements. Additionally, 43% of organizations have developed enterprise-specific GenAI software to enhance their product offerings, such as automated job matching and contract summary software. Anticipated Changes in GenAI Strategy: The Gartner report reveals that a staggering 87% of surveyed IT leaders anticipate changes in their GenAI strategy in 2024. This signifies a growing recognition of the evolving capabilities and potential of GenAI. As organizations continue to explore and experiment with GenAI applications, we can expect significant shifts in their strategies to harness its full potential. Exciting times lie ahead! Future Adoption Trends for GenAI: Looking ahead, the report highlights the expected changes in IT organizations' GenAI adoption. 45% of respondents indicate that their organizations are planning a balanced mix of in-house and vendor solutions. This approach ensures flexibility and allows organizations to leverage the expertise of both internal teams and external vendors. Additionally, 36% of respondents expect to lean more toward vendor-supplied options, while 14% prioritize developing in-house GenAI solutions. This dynamic landscape reflects the diverse strategies organizations are adopting to maximize the benefits of GenAI. GenAI is undoubtedly reshaping the IT landscape, and organizations are proactively embracing its potential. As the adoption of GenAI continues to accelerate, IT leaders must stay abreast of the latest trends and strategies to ensure a successful integration. By leveraging automation, personalization, and enhanced product offerings, GenAI is empowering IT organizations to drive efficiency, improve customer experiences, and unlock new growth opportunities. Remember, this blog post is based on insights from Gartner's report, providing valuable glimpses into the world of GenAI and how IT organizations are preparing for its transformative power. Stay tuned for more exciting advancements in the realm of Generative AI!

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